SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Richvale Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://richvaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Bandage soft, corresponds to the description, my granddaughter immediately liked, had to give goods and a store I recommend
Will recommend
No sticking threads, it came quickly :), it stretches well and is convenient <3
very cute, as described
I was afraid to acquire it because I thought it was smaller but it's perfect.
cool
Order sent fast. The parcel reached Ukraine in 14 days. The bandage is excellent, the hair holds well, pleasant to the touch. The purchase is very satisfied. Recommend!
It is soft and pleasant plus it is just as the image shows it
it arrived fast. the package was in a good shape! the product is the same as in the picture nice fabric i think i will order more !
The size was perfect and the item is just as the description says.
As ridiculous as the cat ears are, the product makes it up with quality. I absolutely love it! it's soft, very comfortable to wear and the ears are exceptionally well made. Good quality, I'm very happy.
Excellent arrived in Cali Colombia in a few days, I recommend the store arrived in good condition.
Soft and comfortable, does not pull the head! Recommend☝& Middot;
It's come to me without any trouble before the time you 've taken, simple but cute
Exact product to description arrived super fast recommended
It arrived well packed, the color the same as the image, the shipping was fast, it took less than a month to arrive in Colombia after payment, the material is soft
It arrived in less than two weeks, with free shipping and all 100% fine, I recommend, they are very pretty
Just like in the detail of the product, I arrive very fast and very good quality