SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Richvale Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://richvaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Just as described. Beautiful and pleasant to the touch.
Good backpack, soft. Sewn neatly.
Beautiful backpack! It looks like veeeery expensive exclusive product. Looks much much better and more exclusive that it has the price. In real it looks like backpack that cost min.100USD. Realy beautiful. And also perfect sewn and arrived perfect packed . I would give 10 stars if possible. RECOMMEND both: the product as well as the store! THANK YOU, seller!
The goods came in two weeks in the Eagle. without damage, well packed, odorless. The seams are all even. The store put a small gift. thank you.
I ordered myself the same, only with embroidery. And this backpack ordered for the daughter. I ran with him all summer. Very convenient, there are a bunch of pockets and two compartments. Light, beautiful! Highly recommend!
A small cute backpack for a girl. The store put a hair clip as a gift. Thank you very much!
The order came quickly, the backpack is very soft, pleasant.
Got a backpack, came quickly, everything corresponds to the description, the seams are all even, neat, not a single sticking thread, everything is perfect! packed perfectly!!! In 4 packages, postal pleasant purple color, in a pupyrku, in a transparent dense and soft fabric pouch. Medium size and awesome soft and pleasant to the touch, and you want to touch and shine. Capacious though in appearance and not large, many pockets, including with a zipper, it is convenient to sit what backs and on the shoulders, all zippers work well, pleasant white color and cute kitty from rivets, really liked. Madly glad!!! As a gift, the store put a pretty rubber band for hair. 100% recommend product and seller!!!
The parcel was tracked. Great backpack! Very satisfied)) corresponds to the description. Definitely: I recommend even my cat liked)