SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Richvale Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://richvaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
it's very comfortable
Good product, I arrive Fast and the description is accurate.
Same as the description. Soft and comfortable. Good sujection. The filling is somewhat bulky and moves, but can be removed easily.
Great product! Wife, fast shipping, arrived en Home in 19 days, Sao Paulo, great store!
Fast delivery and very good material
Very good, for price and comfortable
It's okay, just the tabs as usual, neither send a mare tail... small and in free movement.
Excellent! It came in fast. Very good in relation to product and price.
Thank you all the same as described.
I took XL, I wear M, my chest was too small for him)) I gave my girlfriend with a large bust, her koment "big chest holds well, but after after after
It's a little different from how you imagine the texture but in general it's the same as advertised.
Slightly larger it was possible to order a smaller size, dresses and fastened comfortably, soft. Not quite well sat down, but, I think because of the size, it would be smaller to sit down as it should, well, for such a price will go
Fits true to size....no smell and very confortable
Perfect! Recommend very!
The thing is great! Purchase is happy! Recommend The store, she herself did not communicate with him. Delivery is faster than the declared deadline. The fabric is pleasant to the touch, cups without problems are pulled out. With the size did not guess, it was possible smaller. In general, the goods are worth it, thanks to the seller! I will order more!
All excellent as described. Thank you for ESSPLICARME and advise me already QUD this pandemic restored a lot in my country Thank you
Super came quickly size perfectly fit